1. Realbox Pty Ltd trading as Packed (“Packed”) and its employees or independent contractors, will endeavour to provide healthy and nutritious food and the services set out on this website to you in a reliable and trustworthy manner. In consideration of the provision of these goods and/or services by Packed and as an express condition thereof, you expressly waive and relinquish any and all claims against Packed and its employees or independent contractors, unless arising from negligence.
  2. You may have the benefit of consumer guarantees under the Australian Consumer Law. To the extent permissible by law, all terms, conditions and warranties that would have been, or may in the future be, implied into Packed’s terms and conditions or in connection with the supply of any goods or services by Packed by law, custom or convention are hereby excluded.
  3. You unconditionally agree to limit the liability of Packed and its employees or independent contractors to you for any loss and damage (including consequential loss) following any breach of condition or warranty by Packed to the value of fees charged or to be charged to you by Packed for the services of Packed in accordance with this Agreement.
  4. Nothing in this Agreement shall restrict, exclude or modify the provisions of the Australian Consumer Law or other legislation governing your rights as a consumer other than to the extent permitted by the relevant legislation.  
  5. You warrant to Packed by placing an order that you are the legal parent, guardian or carer for any child under the age of 18 that will receive these goods or services and you accept these terms of trade on their behalf.
  6. All lunchboxes are engraved with a serial number to help us keep track. While the fast collection of lunchboxes should reduce the number of losses, if a lunchbox is unable to be located by the end of the current school term, then the parent or guardian is liable for the cost of replacement ($45). We have intentionally selected a hardy lunchbox that has been road-tested for a year by grade 1 boys. If a lunchbox is damaged beyond normal wear and tear, we give a one-time leeway, otherwise you will be charged for a replacement lunchbox.
  7. Any request for refunds will be considered by Packed on a case by case basis and Packed shall have the sole discretion on whether to provide any refund.
  8. You acknowledge that all food items are produced in kitchen facilities which also handle the following ingredients: nuts (including peanuts), sesame seeds, gluten, dairy, egg and other allergens. It is not possible to guarantee the total absence of these ingredients in any Packed products.
  9. Packed may collect and hold various types of personal information about you including your name, phone number, address, email address, school attended, school year level, delivery location and other information about you which we need in order to conduct our business and / or provide you with our goods and services.  Our third party fulfilment partners may require your credit card number so that we can process and fill your order. Please note that Packed does not store credit card details.
  10. Packed seeks to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure but we will attempt to keep any information that you provide us secure. For more information in relation to Privacy you can contact the Office of the Australian Information Commissioner by visiting their website at http://www.oaic.gov.au/
  11. Placing an order with Packed indicates that you fully understand and accept the contents of this Agreement. If you do not agree to these Terms, you may not order goods or services from Packed.